xaminmo: (Josh 2004 Happy)
[personal profile] xaminmo
yAy. More TSM issues. There's defect in TSM client 7.1, but IBM says it only exists in 6.3 and 6.4. There's a patch level about 2 weeks old (, but there are no lists of what's fixed in this patch.

I installed this, plus of the VMWare agent, and the node that runs the GUI failed to update. The installer won't uninstall, reinstall, or repair. Windows uninstall just runs their installer.

IBM says that I should not call them, but I should use their simple website to submit a problem report. To report the defect, I have to use my customer's ID. I can't do this as a business partner unless I have my own support contract, beyond the money we pay to have access to support and software on a yearly basis.

To have access to a customer's ID, I have to wait for approval, of course. Beyond that, it shows up in a list that simply says "United States". So if I have, say 10 customers, I have no idea which number is for which customer.

Also, when selecting the product I want, there is no tree. It's a JAVA APPLET which has a list of products. I can search, but the naming is not consistent. Some say "Tivoli Storage Manager" and some say "TSM". Even for different versions of the same product, this naming difference occurs.

When I find it, it says that there will be a delay if I chose this product. Am I sure I want to chose this product? WTF?

There are no places to report any of these errors through the support organization, and no links on the pages to report them either. I have to report them to a general form 8 links away that may or may not be able to help.

Ginny Rometty is so focused on cutting cost to boost stock prices so her stock options at company exit have value, that she's downright gutting the infrastructure required for things like quality assurance and customer usability. Yes, everything is being updated for usability, but if it has worse functionality, or breaks entirely, then it's not REALLY a usability update.

Anyway, after supper, I'm going to call on the phone and listen to all of the messages telling me how easy it is to open a support request online, and that I should hang up and visit the web instead of wasting their dollars to fill out a new PMR that takes them months of training to be able to almost figure out. Then, I'll wait for an email because they don't ever call back anymore, and haven't been live-call-in for years.

The email will ask me to uninstall the software and try again. I won't be able to preemptively tell them anything in advance because I won't have online access to the PMR because I'm waiting for approval and then I have to remember which customer number to look under.
xaminmo: (Logo Tivoli Certified New)
[personal profile] xaminmo
run all uninst* from /opt/IBM/tivoli
remove contents of /opt/IBM/tivoli
remove contents of /opt/tivoli
remove contents of /home/db2inst1
remove /export/lppsource/TSM630ac

List the remnants in DE:
cd /usr/ibm/common/acsi/bin/

Delete the UUID and discriminant (directory). My examples were:
./deleteRootIU.sh 2ADC4A33F09F4E85AD27963E850290C3 /opt/IBM/tivoli/tipv2
./deleteRootIU.sh 3DD9564D2E7442788584C1F35B07F2A2 /opt/IBM/tivoli/tipv2Components/TCRComponent
./deleteRootIU.sh 61AE95EAFC824C45BECFD427C959D5B7 /opt/IBM/tivoli/tipv2Components/TCRComponent
./deleteRootIU.sh 7F15FB682C80DFB90EBE3B0BF5D8EDC6 /opt/IBM/tivoli/tsmac
./deleteRootIU.sh C00DA95AFD9B7E0397153CD944B5A255 /opt/IBM/tivoli/tipv2
xaminmo: Josh 2016 (Default)
[personal profile] xaminmo
This is a new, clean install of the OS, and a new, clean download of the 6.3.1 reporting tool.

daltsmrpt: /install/2012/TSM/631rpt# cat /stdout
rootRA: com.ibm.tivoli.remoteaccess.LocalUNIXProtocol@298a298a
rootRA.isProtocolAvailable(): true
Exception: Userid is not privileged. java.net.ConnectException: CTGRI0002E Session not established.
(X) commiting registry
(X) shutting down service manager
(X) cleaning up temporary directories

daltsmrpt: /install/2012/TSM/631rpt# whoami

daltsmrpt: /install/2012/TSM/631ac# oslevel -s

If I get this sorted out, I'll post about it.
Read more... )
xaminmo: (Logo Tivoli Certified)
[personal profile] xaminmo
Here's how to set up a TSM client inside of a non-root user's home directory.

First, copy /opt/tivoli/tsm or /usr/tivoli/tsm into the location appropriate to your environment. For me, this was /home/xaminmo/tsm

Next, modify your dsm.sys and dsm.opt files to match the new environment.

TSM assumes hard-coded paths for a bunch of things, so the run line is like this:
export DSM_CONFIG=/home/xaminmo/tsm/client/ba/bin/dsm.opt
export DSM_DIR=/home/xaminmo/tsm/client/ba/bin
export LD_LIBRARY_PATH=$LD_LIBRARY_PATH:/home/xaminmo/tsm/client/api/bin
export LD_LIBRARY_PATH=$LD_LIBRARY_PATH:/home/xaminmo/tsm/client/ba/bin
export LD_LIBRARY_PATH=$LD_LIBRARY_PATH:/lib:/usr/lib:/opt/lib:/usr/local/lib

If you use AES encryption, you'll run into something like this:
2011-03-16 19:26:49 ANS1467E ICC routine ICC_Init returned: majRC = 4, minRC = 2, desc = '/opt/tivoli/tsm/client/icc32/icc/icclib/libicclib.so: cannot open shared object file: No such file or directory'.
2011-03-16 19:26:49 ANS1464S Cannot load ICC encryption library.

The "recommended" solution is to not use AES encryption, but what fun is that?

The fix is documented for a Windows PE defect, but is easily adapted to our needs:
ln -s /home/xaminmo/tivoli/tsm/client/icc32/icc /home/xaminmo/tivoli/tsm/client/ba/bin
echo "testflag localicc" >> /home/xaminmo/tivoli/tsm/client/ba/bin/dsm.opt

Finally, with PASSWORDACCESS GENERATE set, but non-root dsmtca, you'll see something like this:
2011-03-16 20:06:25 Unable to locate valid trusted communication agent.
2011-03-16 20:06:25 tcaPath is >/home/xaminmo/tsm/client/ba/bin/dsmtca<. rc is 138
2011-03-16 20:06:25 ANS1501E Trusted agent execution/owner permissions are invalid

The fix is again simple, but only documented in the API Programmer's guide:
chmod -R go-rwx /home/xaminmo/tsm
chmod 4500 /home/xaminmo/tsm/client/*/bin/dsmtca
chown -R xaminmo /home/xaminmo/tsm
echo "PASSWORDDIR /home/xaminmo/tsm/tivinv" >> /home/xaminmo/tivoli/tsm/client/ba/bin/dsm.sys

After that, ONLY xaminmo may run dsmc, but the password will be encrypted and stored in /home/xaminmo/tsm/tivinv/TSM.PWD.

Not pretty, but it's all documented from IBM, and it does work in my lab.


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